Ontario staffing
Senior care staffing across Ontario
Ontario homes are staffed against the direct-care hours target, and a single unfilled PSW line shows up in the next inspection. We hold a bench of screened PSWs, RPNs, dietary and housekeeping staff across the province so a call before 06:00 is normally covered for the day shift.
Credentials we verify
What every Personal Support Worker (PSW) must show us
- PSW certificate from a NACC, Ministry-approved or community college program
- CNO registration in good standing for RN and RPN placements
- Vulnerable Sector Police Record Check within the last six months
- Two-step TB screening plus influenza and COVID-19 records per home policy
- Food Handler Certification for cooks and dietary aides
- Optional listing on the PSW Registry of Ontario
Regulatory context
The rules we staff against
- Fixing Long-Term Care Act, 2021 and O. Reg. 246/22
- Retirement Homes Act, 2010 for RHRA-licensed residences
- PHIPA confidentiality acknowledgement signed by every worker
- WSIB coverage carried by Personnel On Demand, not by your home
Service area
Where we dispatch in Ontario
Outside these areas we still take the call — travel-rate coverage is arranged case by case.
Toronto & the GTAOttawaHamiltonLondonWindsorKitchener–WaterlooBarrieKingston
What we supply here
Roles and resources available in Ontario
Care staff
- Registered Nurses (RN)
- Registered / Licensed Practical Nurses (RPN, LPN)
- Personal Support Workers (PSW) — Ontario
- Health Care Aides / Care Aides — British Columbia
- Restorative and rehab aides
Support staff
- Cooks and Red Seal chefs
- Dietary aides and tray-line staff
- Housekeepers and IPAC cleaners
- Laundry personnel
- Dishwashers and kitchen helpers
Management & operations
- Licensed administrators
- Directors of Care / Resident Care Managers
- Activity and recreation coordinators
- Maintenance and building operators
- Scheduling and staffing coordinators
Building features
- Wheelchair ramps and levelling landings
- Wide hallway and doorway modifications
- Grab bars in bathrooms, corridors and suites
- Roll-in barrier-free showers
- Lever hardware and automatic door operators
Safety systems
- Fire alarm systems and annunciators
- Sprinkler systems and monthly inspection support
- 24-hour emergency call and nurse-call systems
- Wander-management and door-alarm systems
- Emergency lighting and generator checks
Furnishings & equipment
- Adjustable and low beds
- Pressure-relief mattresses
- Comfortable lounge and lift-assist chairs
- Personal storage, wardrobes and bedside units
- Dining, activity and common-area furniture